Party & Event Rental FAQ

Questions

Answers

Do you price match?

Absolutely! We are happy to match locally advertised pricing on like rental products. In the case of pricing that is not advertised, please provide a quote for review.

How soon should I place my order?

We recommend placing your order as soon as you know what you need. Your order may be revised right up until two weeks prior to your event. For tents and large-scale events, we recommend booking at least a couple of months in advance or earlier if you can. Even if your order is last minute, we will do everything we can to accommodate your needs.

What type of payments do you accept?

We accept Cash, Debit, Electronic Transfer, Visa, MasterCard, and American Express. Regardless of payment choice, we will need a valid credit card on file for the duration of your rental period. Any transaction paid by credit card will be subject to an additional 2.4% service fee.

Do you require a deposit?

All reservations require a non refundable deposit of 50% to confirm the booking. This acts as a security deposit for your reservation and guarantees the items will be available to you. Please note that we always accept bookings for the following year without a deposit. This means you can book your rentals for next year without a deposit! We will follow up in January to review your reservation and collect the 50% deposit.

What is your payment policy?

Once the deposit has been placed, the balance of the order will be due 15 days before the reservation date. Approved commercial accounts will be sent an invoice post event with 30 days to pay.

Do you provide credit or invoicing options?

Yes. We have an application available for established, ongoing commercial and vendor accounts. Approved commercial accounts will be sent an invoice post event with 30 days to pay. Please contact us directly for more information.

How long can I keep the items I rent?

For weekend events, the standard rental period is 4 days with items available for pick up on the Friday and due back on the Monday. During the week, each rental is usually picked up the day before your event and returned the following day after your event. If you need the rental items for an extended length of time, please contact us directly to make special arrangements.

Can I change my order?

Absolutely... but it is dependent on stock availability and timing of the request. Last minute additions or changes to a rental order will result in an additional administrative fee. Our 2025 Terms and Conditions explains our policies regarding changes, please ask one of our associates or you can review the Terms at the bottom of our Home page.

Can I cancel my order?

Please ask one of our associates to review our 2025 Terms & Conditions with regards to our cancellation policy. Or you can review the Terms and Conditions found at the bottom of our Home page.

What if I do not use my rental items?

We do not provide refunds for unused rentals.

Do I need to wash the dishes?

No... This is the glory of renting! We do ask that you rinse all plates & cutlery with water before placing them back in the crates they were delivered in. This is to ensure the safe handling of the used food related items by our dish processing team. We have a thorough cleaning and sanitization process on our premises and we take care of the rest. Just relax and enjoy your event… No extra cleaning necessary!

Do I have to wash the linen?

No, the laundering fee is included in the rental cost. There will be additional charges if there are any burns, mildew or wax stains on the linen. Please return the used, dry linen back in the container provided. If the linen gets wet we ask that it be dried before placing in containers to prevent mildew. Please see our Linen Care Instructions at the bottom of our Home page.

Do you offer charity discounts?

We do offer discounts & sponsorship to selected charity organizations, however due to the large number of requests we receive we cannot accommodate all requests. If you would like us to consider sponsorship of your event, please print the Charity Request Form which you will find at the bottom of our Home page.

What are your showroom hours?

Our showroom hours are Monday - Friday 10am - 4pm and we are closed weekends and Statutory holidays.

Do I require an appointment to visit your showroom?

We do encourage clients to book consultations for quotes on full event rentals so that we can ensure the proper attention and focus. No appointments are necessary for drop-in visits and we welcome guests in our showroom anytime during regular business hours. Additionally, appointments may be made outside our business hours to accommodate any schedule including holiday weekends, depending on staff availability.

Do you deliver and pick-up?

Of course! All In One Party Shop offers local area delivery & pick-up services starting at $140. Our delivery and pick up rates also take into account the loading and offloading time as well as the distance travelled and number of crew required. This rate is subject to change depending on the size of the order. Please contact us directly for rates on delivery to areas outside the Comox Valley & Campbell River.

Where do I pick my order up?

We have two locations; one in Campbell River and one in Comox and your order can be picked up from either place (see map on the CONTACT US page). Please be sure to specify which location you will be picking your order up from at the time of booking. If you wish to pick up your order earlier than the contract specifies please make sure you connect with someone from our office.

Do you deliver outside of office hours and on holidays?

Our delivery crew works 7 days a week, including holidays to ensure you get your items when you need them. Additional charges will apply for early bird or late night delivery and or pick-up services. Call out fees will apply for deliveries and or pick ups on statutory holidays. Please contact us directly to discuss your delivery and pick up needs.

Can you deliver without me being there?

We will deliver without the client present provided there is a protected area where we can leave the items and prior arrangements have been made.

What items do you set up or install?

Set up and take down is included in the pricing of our marquee tents, dance floors, stages and some lighting items. Frame tent rentals have an extra installation charge, please inquire for pricing in your area. Other rental items (i.e. tables, chairs, dishes and linen) are to be set up and dismantled by the client unless otherwise arranged. On pick up day, all items should be packed up in the same manner in which they were delivered. If at the time of pick-up, All In One Party Shop is required to dismantle and pack up the rental items from an event additional labour fees may be applied. If the order is not ready to be picked up at the scheduled time then an additional pick up fee will be billed to the client.

Do you offer set up services?

Please ask one of our event experts for availability and a quote if you are requiring extra set up help for your event! Due to staffing constraints sometimes we are limited on how we can help, please inquire for more information!

What if my order is incorrect when I get it?

Before your order is sent out, we carefully pull, test and double-check all items. However, we understand that mistakes can happen! Please call 250-287-0269 if any after hours rental emergencies or concerns arise.

  • Discrepancies: If you discover any discrepancies (e.g., missing items), contact us immediately. If it’s after hours, please leave a voicemail or send an email. Reports made after the event will result in items being considered missing.
  • Equipment Issues: Notify us prior to your event if you encounter any issues. This includes any equipment that is not functioning. We will work to resolve the problem, but reports made after the event will incur regular rental fees.
  • User Equipment Errors: If we are called out to assist with a malfunction that is due to user error (e.g., faulty extension cords, not following instructions), additional call-out fees will apply.

What happens if something breaks during my rental?

In the unfortunate circumstance that an item is broken, the full replacement charge of the item will be charged. Ask about our damage waiver which helps cover the cost of breakage. This waiver covers reasonable, accidental damage to the equipment.

What happens if items are missing when I return my rental?

If any items are missing from your order, we will contact you and allow 1 week for the items to be returned. After this period, full replacement charges will be applied to the credit card on file. If items are returned that do not belong to us, we will notify you and allow 30 days for you to arrange for their pickup. Any unclaimed items after this time will be donated to charity.

What happens if I return items late?

In most cases, with notice, no problem! However, in some circumstances, late items may be subject to additional charges. When items do not return on time, our processing is backlogged which jeopardizes other customer orders occurring after your event. If unforeseeable circumstances come up that deter you from returning items on time, please contact us directly as soon as possible to communicate the options available.

What is a Damage Waiver?

A 10% damage waiver will automatically be applied to the rental balance on your order, with the exception of tents, tent accessories, and farm/harvest tables. If you prefer not to use the waiver, please let us know. Lost or damaged items will be charged at replacement cost. This waiver covers reasonable, accidental damage to the equipment. A damage waiver is not insurance and it is NON-REFUNDABLE, EVEN IF YOUR ORDER IS RETURNED IN PERFECT CONDITION.

  • Damage Waiver covers broken items by normal use only.
  • Damage Waiver does not cover missing items. Full replacement value is charged for missing items. Where possible, all broken or damaged items should be returned to All in One Party Shop. If items are not returned, they will be deemed missing and invoiced for replacement value.
  • Damage Waiver does not cover damage from misuse/neglect/abuse/theft or unexplained disappearance.
  • Damage Waiver does not cover any negligent damage to linens (please refer to the linen care sheet with your order).
  • Damage Waiver does not cover damages to any equipment if equipment is left to the elements (not covered or sheltered).
  • Damage Waiver does not cover any damages to farm tables or harvest tables.
  • Damage Waiver does not cover any tents or tent related equipment or accessories.